Privacy & Cookies

Use of this Website is subject to the following terms and conditions. By accessing the Website on the first occasion you agree to be bound by these terms and conditions. If you do not agree to these terms, you should stop using the Website immediately.

PRIVACY POLICY

This Privacy Policy explains the ITM Group’s approach to Personal Information that ITM Power collects from you or from a third party. ITM Power is committed to protecting your Personal Information and ensuring that you understand how we use it and the rights you have over your Personal Information.

This Privacy Policy is intended to provide you with important information about the use we make of your Personal Information. This includes Personal Information we collect (a) when you visit our Website or register for updates and/or (b) when you engage with ITM Group about its products and services. It also sets out the rights that you have in relation to the Personal Information that we hold. It is also sets out how ITM Power will comply with the General Data Protection Regulations 2017 and the Data Protection Act 2018 and other privacy-related laws and regulations in the UK and in the countries in which the ITM Group operates.

This Privacy Policy should be read together with any other privacy notice we may provide to you on occasions when we collect Personal Information about you.

1. Who we are and how to contact us

ITM Power plc and ITM Power (Trading) Limited are the joint data controllers responsible for how the ITM Group processes Personal Information as set out in this Privacy Policy.

To contact us because:

  • you have any questions about this Privacy Policy
  • wish to exercise your rights set out in Privacy Policy
  • you would like to make update the details we hold about you

Please contact us by:

Email: privacy@itm-power.com
Post: Privacy Manager
ITM Power plc
Unit G and H
Sheffield Airport Business Park
Sheffield
S9 1XU

2. What Personal Information do we collect

Note: ITM Power primarily works with organisations (businesses and public authorities) rather than consumers. However, in working with organisations, we collect or may be provided the Personal Information of those who work for such organisations.

a. If you visit our Website, we may collect:

  • Technical Data includes browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
  • Usage Data includes information about how you use our Website, products and services.

b. If you register on our Website for mailing updates or ask us to keep in touch with you when you meet us at industry events, we may collect:

  • Contact Data: name and job title, the organisation you work for, email address, telephone number, postal address if provided to us.
  • Marketing and Communications Data: including your preferences in receiving marketing from us.

c. You are an employee of an organisation we work with or we may work with in the future (as a customer, a supplier, a partner, a funder or an industry stakeholder) including when you contact us about a possible sale or project, we may collect

  • Contact Data: name and job title, the organisation you work for, email address, telephone number, and postal address if provided to us and details of our contact with you.
  • Marketing and Communications Data: including preferences in receiving marketing from us.

d. If you are a shareholder, we may collect:

  • Contact Data: name, email address, telephone number, postal address (in each case if provided to us and details of our contact with you).
  • Marketing and Communications Data: including your preferences in receiving marketing from us.

e. If you are a user of ITM Power’s refuelling stations, we may collect:

  • Contact Data: name, email address, telephone number, postal address (in each case if provided to us and details of our contact with you).
  • Driver and vehicle details: vehicle details and occasionally, name, address and telephone number of drivers.
  • Marketing and Communications Data: including your preferences in receiving marketing from us.

f. If you choose to test-drive a hydrogen vehicle whilst visiting our sites or at an industry event:

  • Contact Data: name, email address, telephone number, postal address (in each case if provided to us and details of our contact with you).
  • Driver information: age, driving licence information, information about penalty points or driving offence and health information in each case relevant to identifying whether a driver is permitted to drive and meets motor insurance requirements.
  • Marketing and Communications Data: including your preferences in receiving marketing from us.

g. If you contact ITM Power about a potential career with ITM Power, we may collect:

  • Contact Data: name, email address, telephone number, postal address (in each case if provided to us and details of our contact with you).
  • CV including age, gender, education and employment history and similar information you provide to us.
  • Other information we collect during any recruitment process.

3. What Personal Information do we collect

What is our legal basis to use or process your Personal Information?

We will only use your Personal Information if it is necessary:

  • To perform our obligations in accordance with any contract that we may have with you or your organisation.
  • It is in our legitimate interest or a third party’s legitimate interest to use Personal Information so we provide products and services in the best way that we can.
  • Where we need to comply with a legal or regulatory obligation.
  • Where you have consented to receive information from ITM Power (for example, by signing up on our Website). You have the right to withdraw your consent at any time by contacting us using the contact details provided in this policy or selecting the “unsubscribe option” on a marketing email from ITM Power.

What is our legal basis to use or process your Personal Information?

We use your Personal Information as set out in the table below. This describes the legal grounds we rely on for each set of processing. We may process your Personal Information for more than one lawful ground depending on the specific purpose for which we are using your data.

Purpose/activity Type of data Lawful basis Further information
Providing services and managing our relationship with our customers and suppliers Contact information Legitimate interests to provide you with the best service and or to meet contractual obligations
Marketing information Contact information and marketing preferences Consent

Legitimate interests: it is our legitimate interests to use your information for marketing information and manage your preferences.

You can ask us to stop sending you marketing messages at any time by contacting us using the contact details provided in this Privacy Policy or unsubscribe links in ITM Power marketing emails.
To register your request to receive ITM Power news and updates Contact information and marketing preferences Consent
Business administration and legal compliance Contact, technical information To comply with a legal obligations (for example, taxation, compliance with financial authority or securities exchanges regulation and anti-bribery laws).

For our legitimate interests run our business (for example, managing information security, fraud prevention, administration of contracts and supply of services, enforce or protect our legal rights, to update you about changes to our Privacy Policy or in connection with any transaction including any group structuring or other activities).

Cookie and Website visit information Consent

Legitimate interests to ensure our Website is working and to gather information about visits to our Website and how to improve it.

You can set your browser to refuse all or some browser cookies, or to alert you when Websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.
Internal administration within the Group Contact data, marketing preferences It is in our legitimate interests to share information in the ITM Group to enable ITM Power to improve its products and services and inform our marketing strategy. Any sharing outside of the EEA is in accordance with this Privacy Policy and relevant legal requirements.
Provide refuelling services Contact data, vehicle information It is our legitimate interests to process information to:

  1. ensure access to our refuelling stations is in a safe manner
  2. provide the best service to customers
  3. enable billing
  4. meet contractual obligations.
Recruitment Contact information, other information provided in the recruitment process It is in our legitimate interests to make the best recruitment decision for ITM Power or in connection with your request to enter into a contract with ITM Power.
Client insight and analytics Technical data and usage data It is in our legitimate interests to ensure that our website works well, attracts users and improve or update how we provide information.
Data held to enable vehicle test-drives Contact data, driver data (as set out above) Consent

Legitimate interest to protect ITM assets and to comply with legal obligations to ensure that only drivers permitted in law or under ITM Power’s motor insurance policy undertake a test-drive.

4. Who do we share your information with

We may share your Personal Information with third parties as follows if necessary:

  • Other companies in the ITM Group where it is necessary to do so or in our legitimate interests (as set out above in this Privacy Policy).
  • Third parties who provide us services, for example:
    • IT service providers, software providers who support software that holds your Personal Information, translation providers, document and information storage providers and payment/billing providers.
    • Out of hours and emergency contact call centre providers who provide communication support to ITM Power and its customers.
    • Marketing agencies and similar third parties who provide us with client insight information including analytics.
    • Postal and courier providers who deliver postal materials to you
    • Event providers (when you are attending an ITM Power event).
  • Our professional advisers such as lawyers, accountants and insurance providers.
  • Regulators, tax and financial and security exchange authorities.

We require all third parties to respect the security of your Personal Information and to treat it in accordance with the law. Third party service providers may only use your Personal Information to provide the services to us and in strictly only in accordance with our instructions.

5. Where we transfer Personal Information

We may transfer your Personal Information outside of the European Economic Area (EEA) if (a) we need to provide access to other members of the ITM Group based outside of the EEA or (b) to enable third party service providers to provide a service to us.

We will only do so either (a) to countries that have been deemed to provide an adequate level of protection for Personal Information by the European Commission (b) using standard EU approved contract clauses which safeguard Personal Information and give the same protection it has in Europe and (c) for providers based in the US, if they are part of the Privacy Shield which requires them to provide similar protection to Personal Information shared between the Europe and the US.

Please contact us using the contact details provided in this policy if you want further information on the specific mechanism used by us when transferring your Personal Information out of the EEA.

6. How we keep your data secure and confidential

We are committed to keeping your Personal Information secure and confidential. We have put in place appropriate information security processes, rules and technical safeguards to ensure this. This include measures to prevent your Personal Information from being accidentally lost, used, altered, disclosed or accessed in an unauthorised way.

All of our employees, agents, consultants and third party providers are obliged to and aware they must respect the confidentiality of any Personal Information that they have access to.

We have place procedures to deal with any suspected Personal Information breach. We will notify you and any applicable regulator of a breach where we are required to do so.

7. How long will we keep your Data for

We only keep your Personal Information for as long as we need to for the relevant purpose the Personal Information is processed for. This includes the period we may need to keep it for necessary to fulfil the purposes we process the Personal Information for, including for the purposes of satisfying any legal, accounting, contractual or reporting requirements.

In identifying how long to retain Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your legal rights

You have the following rights in relation to your Personal Information that we process:

  • Request access to your Personal Information: to find out what we process and/or get a copy. We may need to charge you a fee after any initial request.
  • Request rectification of your Personal Information: to ensure we are keeping accurate Personal Information.
  • Request erasure of your Personal Information: to delete some or all of the Personal Information we hold.
  • Rights to restrict processing of your Personal Information: to restrict some or all of the processing we carry out.
  • Rights to object to processing of your Personal Information: to stop some or all of the processing we carry out.
  • Right to data portability: the right to request transfer of your Personal Information.
  • Right to withdraw consent: to withdraw consent where we are processing your Personal Information on the basis of your consent.
  • Right to complain to the regulatory authority: You can complain to the Information Commissioner’s Office about how we handle your Personal Information. We will always appreciate the opportunity to resolve any complaint you have first.

Some of these rights may be limited if we have an overriding interest or legal obligation to continue to process the Personal Information. We will tell you this if this arises should you contact us to exercise any of your rights.

9. Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time. This is to ensure this accurately reflects how we hold and use your Personal Information and the systems we use. We may email you to let you know about changes in this Privacy Policy. We will contact you if we expect to carry out further processing or use your Personal Information for a different purpose.

We encourage you to check our Privacy Policy from time to time to ensure you remain informed and content with the way in which the ITM Group processes your Personal Information.

This Privacy Policy is dated 25 May 2018.

10. Glossary

“Personal Information” means any information we hold about an individual that identifies them.
“you” and “your” means anyone whose data will be collected under this Privacy Policy including users of this website, those who register for updates with ITM Power, the employees of our customers and suppliers who are our contacts at those organisations, employees of organisations who are our partners, customers, suppliers or potential partners, customers and suppliers.
“we”, “us” means ITM Power plc and ITM Power (Trading) Limited on behalf of the ITM Group.
“ITM Group” means all trading subsidiaries in the ITM Power plc group.

This is set out in the latest Annual Report found here:

http://www.itm-power.com/investors/aim-info

Copyright and Ownership

Copyright © ITM Power Plc 2018 or its licensors. All rights reserved. You are permitted to browse this Website and to download, print and/or distribute extracts of the Website for non-commercial personal use only. Any other use is strictly prohibited. No reproduction, copy or extract of this Website may be incorporated in any other document, publication, web Website or other form of media, or be used in any way for commercial gain.

The content of this Website is owned by ITM Power Plc and its licensors.

Linking

You may not link to pages in this Website, other than the home page, without our express permission.

This Website may contain links to the sites of other companies or organisations. These links do not in any way represent any association or recommendation of these third parties. Neither ITM Power Plc, nor its officers or employees shall have any liability whatsoever for the information contained within such sites.

Legal jurisdiction: These terms are governed by the laws of England and Wales and any dispute in connection with these terms shall be subject to the exclusive jurisdiction of the English Courts.

Use of content by you

This Website and its contents are provided without any representations or warranties of any kind, either express or implied. ITM Power plc disclaims all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, itm power plc does not represent or warrant that the information and/or facilities accessible via this Website are accurate, complete or current, or that this Website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this Website assumes all costs arising as a result of the use of this Website.

Infomation Only

The information contained in the Website is not, and should not be construed as, an offer to sell or invitation to buy, or the solicitation of any offer to buy shares in ITM Power Plc or any investments, securities or other products. The information provided should not be relied upon in connection with any investment decision and is not intended to provide investment or any other advice to you. The price of shares and the income derived from them can go down as well as up and investors may not get back the amount originally invested. Past performance is not necessarily a guide to future performance.

Cookie Policy

A cookie is a simple text file that gets downloaded onto your computer when you visit a Website. Cookies are used for many different functions including auto-filling forms, counting visitors, storing shopping basket items, personalising content, targeting advertising, recording user preferences and for authentication and security. You can restrict or block cookies at any time using your browser settings.

Learn how to remove cookies set on your device

There are two types of cookie you may encounter when using this Website:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our Website.

Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our Website, for example Facebook or Twitter have their own cookies, which are controlled by them.

First party cookies

This Website does not contain any first party cookies.

Third party cookies

Google

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These cookies are used to collect information about how visitors use our Website. We use the information to compile reports and to help us improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website, where visitors have come to the Website from and the pages they visited.
Google Privacy Policy

YouTube, PREF, SID, VISITOR_INFO1_LIVE, demographics, LOGIN_INFO, HSID, SSID, use_hitbox
These Google cookies are all typically written to the browser upon the loading of Google Maps, Street View and YouTube videos.
Google Policies and Principles

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These Google cookies are all typically written to the browser upon the loading of Google Maps, Street View and YouTube videos.
Google Privacy Policy

Twitter

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Twitter Privacy Policy

Vimeo

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These cookies are all typically written to the browser upon the loading of and/or viewing videos hosted on Vimeo.
Vimeo Privacy Policy